General Return Guidelines:
1) Item must be purchased via www.daikinpakistan.com, if the item has been purchased from a retail outlet or another partner online store, the customer will have to return it via their supplier’s established return channel.
2) Item must be in its original condition (not used). Item must include all packaging material and accessories (as shipped). This includes any certificates, manuals, warranty cards, stickers or tags, etc. Items with manufacturing defect and/or items damaged during delivery can be replaced after due diligence (see Replacement Guidelines).
3) Item must not be purchased as part of a promotion. Such items can only be replaced (components only) under their warranty claims.
Daikin offers a ‘7 day return’ policy for Air Conditioners. A customer may though cancel their order any time before delivery
A customer can return a product within the 7-day return period that starts one the product has been received. To initiate a return pick up the customer must call our customer service at (051) 111 000 135 and submit a pick up request by stating the invoice and delivery tracking code along with the item batch number (as stated on the invoice). The item will be collected and sent to the head office for inspection. If the item is cleared of any damages and meets the return guidelines the user will be transferred the amount paid for the item less any delivery charges to an associated bank account.
If the product is purchased via cash on delivery, www.daikinpakistan.com will require 7 days to transfer the refund to an associated bank account (submitted by the customer) once the return is approved by the head office.
For product purchased via credit/debit card, bank transfer, www.daikinpakistan.com will require 5 days to transfer the refund one the return is approved by the head office.
The Daikin quality assurance team requires 2 working days to clear a product. Once completed the customer is sent an email with the results of the verification. In case if the return is not verified, the customer is sent an email detailing the reasons for verification failure and the product is then repacked and delivered to the customer. If the reason for the return was product performance then the customer can alternatively claim product warranty (for component replacement).
Note: www.daikinpakistan.com will make 2 attempts to deliver back the item, if the product is not received the customer will have to collect it from the head office directly.
www.daikinpakistan.com exercises a strict quality control to ensure that all orders shipped are in approved conditions (including packaging and protection). However, in case where there is a mishap or the product is damaged while shipping www.daikinpakistan.com will replace the product for the customer after verifying the claim. This applies to all products listed on www.daikinpakistan.com.
A customer can request a replacement within 7-days of delivery. To initiate a replacement the customer must call our customer service at (051) 111 000 135 and submit a replacement request by stating the issue with the product, the invoice number, the delivery tracking code and the item batch number (as stated on the invoice).
Once the replacement request is validated it will take the normal course of delivery time to send you a new product. Normal delivery time is 5-7 days.
The Daikin Pakistan quality assurance team requires 2 working days to clear a product. Once completed the customer is sent an email with the results of the verification. In case if the replacement request is not validated, the customer is sent an email detailing the reasons for validation failure whereas the product is repacked and delivered to the customer.